8. PRO-based clinical communication
Contextualisation of PRO data (1)
Reviewing PRO data before the next contact benefits both sides: patients can prepare questions and decide what they want to address, HCPs can identify key issues and consider treatment options. Depending on how PROs are collected, you can review the results together on screen and discuss them.
Communication suggestions:
Setting the focus and order of the conversation together with the patient can help. Together prioritise and discuss the most important topics.
Patients may have further concerns: Ask a final open question to see if there is anything important that has not been addressed.
See the interpretation chapter for more information on interpretation approaches and contextualisation of PRO data.
Van der Willik et al. 2022; Interview, Sztankay et al. 2021