8. PRO-based clinical communication

Summary

  • PROMs support structured, patient‑centred communication by systematically capturing patients’ perspectives and experiences regarding disease- and treatment-related burden.
  • Introducing PROMs to patients requires clearly explaining their purpose, relevance, and how the collected data will be used.
  • PRO data can structure patient–HCP conversations by focusing on aspects most relevant to the patient’s well-being.
  • Patients may need ongoing support to complete PROMs regularly, while non-completion should be addressed through targeted strategies tailored to its underlying causes.
  • PRO data should be discussed consistently during consultations, as patients’ recognition that their PRO data are actively used is a key motivational factor.
  • PRO-based communication should be tailored to individual needs, including sensitivity to cultural backgrounds and careful handling of sensitive topics that PROMs can help identify.
  • PRO-based communication among HCPs supports clear role allocation and interdisciplinary exchange, enabling team-based treatment decisions based on a collaborative understanding of the patient’s overall well-being and buden.